Frequently Asked Questions:
How do I place the order through website?
1. Please select the relevant field, 'Distance Learning' or 'Classroom Training' under "NBTI Courses" section of the website. 
2. Select the books/ courses of your choice by clicking 'Add to Cart' and 'Proceed to Pay'. 
3. You will be asked to register yourself if you are a New User and will receive password on your registered mobile number and e-mail. Log into the website to confirm your order.
4. The existing users can log in using their log in details and confirm the order. 
5. Once order is confirmed, please pay online through payment gateway or offline through IMPS/NEFT
6. In case payment is made offline through IMPS /NEFT please update UTR/ transaction number on the website by logging in and visiting "My Account" section. Remember for online payment no such updating will be required.

What is the cost of the study material?
The cost of the study material is given under the 'Distance Learning Program' section.

Can I place my order through email/SMS?
Placing your order is now very simple with just a click of a button. Go to the 'Place Your Order' tab on the home page and follow the step-by-step instructions to place your order for the study material.

Can I order for a specific book and not the entire set ?
An order can be placed for specific books. Pricing details for the same are available under the 'Distance Learning Program' section.

How can I track my order?
You can track your order online through our website.

In how many days do you dispatch the material after receipt of remittance?
All orders are dispatched latest by the next working day.

Will I get a confirmation after placing the order?
We will send you a confirmation mail on receiving your order/email and a further mail with the POD no. or speed post dispatch number.

What if I need to get my material quicker?
You could opt for DTDC Plus / Speed Post depending on the service available in your area.

Is there any additional charge for faster delivery?
There is an additional charge of Rs 150 for faster delivery, i.e, DTDC Plus and Speed Post. For normal courier service through DTDC Courier and Registered Parcel through postal channel there is no extra charge.

When will I get my material?
Once we receive the order for study material, it is dispatched latest by the next working day. Thereupon, a regular courier may take about 4-5 days depending on the location; postal service could take around 7 days;  DTDC Plus, which guarantees fast service takes between 24-48 hours.

Do the same questions from your study material come in the examinations ?
Our questions are based on the feedback shared by participants after they appear for exams. We model our objective type questions on the recalled questions and these could be similar but not same as the question

Can I get the question bank/ previous years' questions ?
With online examinations in vogue currently the question papers for JAIIB, CAIIB and Promotion exams are never disclosed/divulged externally and hence no such question bank is available in the market. What we do consider however, is the recalled questions shared by participants upon attempting the exams to design our study material. Based on these questions and the participants' feedback, our MCQs , therefore, are closest to the exam pattern.So is the case with numerical problems and case studies of CAIIB. 

Is the study material available in Hindi?
JAIIB study material was till about 3 years back available both in English and Hindi. However demand for Kits in Hindi was as low as 4-5% of total orders for JAIIB kits.. Hence we were compelled to discontinue supply of kits in Hindi. However, kits in English are in very simple and easily understandable language . CAIIB study material is available only in English; Study material for Promotion exams in both the commercial banks and  for Regional Rural Banks (RRBs) is available in English only. 

Is your material self-sufficient or do I need to refer to other books?
The material is exam-oriented and has been designed keeping in mind the specific needs of our DLP participants, considering the time and effort they can spare with their full-time jobs. The study material is updated regularly. It is comprehensive and crisp, and sufficient to help you clear your exam without any additional aids.Your hard work and dedication combined with the guidance and support from our faculty can work wonders for you. 

How is this material different from the books prescribed by IIBF?
We have only to clarify that though books prescribed by IIBF and those available in the market are very exhaustive yet they are mainly theoretical. In the examinations we get objective type questions, case studies and problems which require practical application of the theory and a lot of practice. We have also given the time factor due consideration and designed our material in such a way as not to overload you with unnecessary information. Having taken care of all these aspects, we have accordingly divided our material into four or five parts.

How can I place the order for distance learning material?
Please click on the 'Place Your Order' tab on the home page and follow the step-by-step instructions to help you place your order.